Chatmeter
Chatmeter specializes in AI-powered reputation management solutions, catering to multi-location brands across various industries to enhance their revenue and customer engagement.
Services
Chatmeter provides AI-powered reputation management solutions specifically designed for multi-location brands. Its services aim to optimize revenues and enhance customer engagement. Key offerings include Pulse AI, Signals, Risk Monitoring, Analytics and Insights, Reputation Management, Social Media Management, Listings Optimization, Local Pages, and Surveys. Chatmeter's platform integrates these services to offer a comprehensive solution for managing online reputation, social media presence, and local SEO.
Industries Served
Chatmeter serves a diverse range of industries including restaurants, retail, healthcare, financial services, automotive, local and professional services, and multi-family housing and real estate. By catering to these sectors, Chatmeter ensures that businesses can effectively manage their reputation and improve customer engagement across multiple locations. The platform’s versatility allows it to address the unique needs and challenges of each industry.
Features
Chatmeter's platform boasts numerous features designed to enhance reputation management and customer engagement. These features include Pulse AI for sentiment analysis, Signals for identifying trends, Risk Monitoring for spotting potential issues, and Analytics and Insights for data-driven decision making. Additional features comprise Reputation Management, Social Media Management, Listings Optimization across 140+ directories, Local Pages management, and Survey tools to gather comprehensive customer feedback.
Customer Support
Chatmeter offers a dedicated customer success team that assists with onboarding and provides ongoing support to ensure clients maximize the benefits of the platform. The customer success team helps businesses understand and utilize Chatmeter's diverse tools and features effectively. Resources such as blogs, case studies, demos, product spotlights, reports, videos, and webinars further support customers in leveraging the platform.
Partnerships
Chatmeter collaborates with agencies to deliver customized solutions for reputation management and brand intelligence. These partnerships enable Chatmeter to enhance its service offerings and provide tailored solutions that meet the specific needs of different businesses. The collaboration ensures that clients receive specialized attention and strategies designed to bolster their reputation and customer engagement.