Allen Rosenbaum
About Allen Rosenbaum
Allen Rosenbaum serves as a Senior Customer Success Manager at Chatmeter, where he has worked since 2018. He has a diverse background in customer service and management, with previous roles at organizations such as ACTIVE Network and Feeding America San Diego.
Work at Chatmeter
Allen Rosenbaum has been serving as a Senior Customer Success Manager at Chatmeter since 2018. In this role, he focuses on enhancing customer satisfaction and driving product adoption. He co-hosts a monthly customer success webinar series that highlights new features and encourages user engagement. Additionally, he conducts weekly customer health-checks to ensure clients are satisfied with the services provided. Allen actively collects customer feedback to inform product development and improvement initiatives, playing a key role in communicating major updates and releases to customers.
Previous Experience in Customer Management
Prior to his current position at Chatmeter, Allen Rosenbaum worked at ACTIVE Network, LLC as an Account Manager from 2014 to 2018. He also held the role of Technical Analyst at the same company from 2013 to 2014. His experience in customer management includes a position as Program Coordinator at Feeding America San Diego from 2011 to 2013. These roles contributed to his expertise in customer relations and program management.
Coaching and Leadership Background
Allen has a background in coaching, having served as Head Swim Coach at La Jolla YMCA from 2017 to 2020 and at YMCA of San Diego County from 2009 to 2013. His experience as a Water Safety Instructor further emphasizes his leadership skills in a community-focused environment. This coaching experience has likely contributed to his ability to manage customer relationships effectively.
Educational Background
Allen Rosenbaum studied Public Relations at Point Loma Nazarene University, where he focused on Managerial Organizational Communications from 2007 to 2011. He also spent 11 months at the University of Vienna, where he gained a basic understanding of German and Austrian culture in 2008. This educational background supports his communication skills and cultural awareness.
Community Involvement
In addition to his professional roles, Allen has been involved in community service. He served as an Events Committee Member at Mama's Kitchen from 2012 to 2013 and completed an internship at ElderHelp of San Diego in 2011. These experiences reflect his commitment to community engagement and support.