Stephanie Kuersten
About Stephanie Kuersten
Stephanie Kuersten is a Support Associate currently employed at Choco in Chicago, Illinois. She has a diverse background in customer service, education, and editing, with previous roles in various companies and countries.
Work at Choco
Stephanie Kuersten has been employed at Choco as a Support Associate since 2022. In this role, she is responsible for providing assistance and support to customers, ensuring a smooth user experience. Her position in Chicago, Illinois, allows her to leverage her extensive background in customer service and support.
Previous Employment Experience
Prior to her current role, Kuersten worked in various positions that contributed to her skill set. She served as a Production Coordinator at Gohagan & Company for three months in 2020. From 2018 to 2019, she was a Childcare Provider at Speaking-agency in France. Additionally, she worked as a Freelance Editor & Proofreader from 2019 to 2020 and held multiple roles at North Central College from 2007 to 2011, including Help Desk/Lab Assistant and Language Resource Center Assistant.
Education and Expertise
Stephanie Kuersten earned her Master de Arts, Lettres, Langues from Université Savoie Mont Blanc, where she studied Crossborder Studies Anglophone from 2016 to 2018. She also holds a Bachelor of Arts (B.A.) in French, Japanese, and East Asian Studies from North Central College, completed between 2007 and 2011. Her educational background supports her proficiency in multiple languages and enhances her capabilities in customer service and communication.
Achievements in Customer Service
Throughout her career, Kuersten has excelled in customer relations, particularly during her tenure with Kintetsu International as a Travel Consultant from 2011 to 2016. Her experience in a Japanese travel agency allowed her to develop strong skills in customer retention and service. Additionally, her bilingual abilities were utilized during her time as a Customer Service Representative at H&M from 2020 to 2022.
International Experience and Language Skills
Kuersten has traveled extensively throughout Europe, Japan, and other regions, which has enriched her language studies and cultural understanding. Her international experiences complement her academic background and have contributed to her ability to communicate effectively in diverse environments.