Christine Souza
About Christine Souza
Christine Souza serves as the Head of Customer Education at Chronosphere, a position she has held since 2023. With extensive experience in customer education and IT change management, she has contributed significantly to organizations such as AppDynamics and Unity.
Work at Chronosphere
Christine Souza has been serving as the Head of Customer Education at Chronosphere since 2023. In this role, she focuses on developing and implementing educational programs that enhance customer understanding and usage of the company's products. Her position is based in the San Francisco Bay Area, where she leverages her extensive experience in customer education to drive engagement and satisfaction.
Previous Experience at Unity
Prior to her current role, Christine Souza worked at Unity as the Head of IT Change Management and Enablement from 2019 to 2022. In this position, she was responsible for overseeing change management processes and enabling IT initiatives within the organization. Her tenure at Unity spanned three years in the San Francisco Bay Area.
Career at AppDynamics
Christine Souza held the position of Global Customer Education and Community at AppDynamics from 2012 to 2017. During her five years there, she championed the AppDynamics Certification offering, which aimed to validate the skills of customers, partners, and employees. She also achieved a 50% contribution margin in P&L management, demonstrating her impact on the company's financial performance.
Education and Credentials
Christine Souza studied at the University of California, Berkeley, where she earned a Bachelor of Arts in English. She also obtained a Secondary School Teaching Credential from the University of California, Davis. These educational qualifications have contributed to her expertise in customer education and training.
Involvement with CEdMA
In addition to her role at Chronosphere, Christine Souza has been a board member of the Customer Education Management Association (CEdMA) since 2023. Her involvement with CEdMA reflects her commitment to advancing the field of customer education and sharing best practices within the industry.