Craig Norris
About Craig Norris
Craig Norris is a Senior Technical Writing Manager at Chronosphere, where he has worked remotely since 2022. He has extensive experience in technical writing and management, having held various positions at notable companies including Acquia, GitLab, and MetaMAP.
Work at Chronosphere
Craig Norris has been serving as the Senior Technical Writing Manager at Chronosphere since 2022. In this role, he focuses on developing and managing technical documentation to support the company's products and services. His responsibilities include utilizing relationship management skills to gather information and create quality documentation efficiently. Craig works remotely, contributing to the company's objectives through effective communication and documentation strategies.
Previous Experience in Technical Writing
Before joining Chronosphere, Craig Norris held several positions in technical writing and management. He worked at GitLab Inc. as a Technical Writing Manager from 2020 to 2022. Prior to that, he spent three years at Acquia, where he progressed from Senior Technical Writer to Senior Manager of Technical Publications. His experience also includes a brief tenure as a Principal Technical Writer at Acquia in 2015 and a role as Technical Writing Manager at F5 in 2022.
Background in Systems Analysis
Craig Norris began his career as a Systems Analyst at MetaMAP, Inc., where he worked from 2000 to 2005. This role provided him with foundational skills in systems analysis, which he later applied in his technical writing career. He also worked at Iron Mountain in various capacities, including as a Technology Support Engineer and Senior Technical Writer, where he gained experience in managing documentation and support processes.
Education and Expertise
Craig Norris holds a Bachelor of Science degree in Interdisciplinary Studies and a Master of Business Administration (M.B.A.) from Fitchburg State University. His educational background complements his extensive experience in technical writing and management. He has developed expertise in migrating information and managing documentation sites with hundreds of pages, demonstrating his ability to handle complex documentation projects.
Skills and Process Implementation
Craig Norris is known for his relationship management skills, which he utilizes to gather information effectively for documentation purposes. He enjoys discovering and implementing processes that ensure tasks are completed on schedule. His approach to technical writing emphasizes efficiency and quality, contributing to the overall success of the documentation teams he has led.