Adolfo Ponce
About Adolfo Ponce
Adolfo Ponce is a Data Analyst Administrator with extensive experience in customer service and team leadership. He has worked in various roles within Cinch Home Services and currently serves as a firefighter in the City of Plantation.
Current Role at Cinch Home Services
Adolfo Ponce serves as a Data Analyst Administrator at Cinch Home Services, a position he has held since 2019. In this role, he is responsible for analyzing data to support operational efficiency and decision-making processes within the organization. His tenure at Cinch Home Services has allowed him to contribute significantly to the company's data management and analysis efforts.
Previous Experience at Cinch Home Services
Prior to his current role, Adolfo Ponce worked in various capacities at Cinch Home Services. He served as a Team Lead from 2016 to 2019, overseeing team operations and ensuring service quality. Additionally, he worked as a System Trainer from 2016 to 2018, where he was responsible for training staff on system usage. He also held the position of Service Network Dispatcher from 2016 to 2019, coordinating service requests and managing service provider relationships.
Experience at Alorica
Adolfo Ponce gained valuable experience at Alorica, where he worked as a Customer Service Specialist and later as a Support Team Lead from 2015 to 2016. In these roles, he developed skills in customer support and team management, contributing to the overall customer experience and team performance.
Current Role as Firefighter
In addition to his work at Cinch Home Services, Adolfo Ponce has been serving as a Firefighter with the City of Plantation Fire Department since 2019. His role involves responding to emergencies, providing fire suppression, and ensuring public safety. This position reflects his commitment to community service and public safety.
Education at Broward College
Adolfo Ponce studied at Broward College from 2014 to 2018, completing a four-year program. His education provided him with foundational knowledge and skills that have supported his career in data analysis and customer service.