Austin Alvarez
About Austin Alvarez
Austin Alvarez is a Social Media Specialist at Cinch Home Services, where he manages various social media platforms and collaborates with the Better Business Bureau to address customer complaints. He has a background in customer service and holds a high school diploma from Woodmont High School.
Work at Cinch Home Services
Austin Alvarez has been serving as a Social Media Specialist at Cinch Home Services since 2018. In this role, he manages multi-brand social media platforms, including Facebook, Instagram, and Twitter. His responsibilities include documenting and analyzing social media interactions to identify monthly trends and track data. Additionally, he assists in managing urgent claims by delegating them to the appropriate team members for timely resolution. Alvarez also guides consumers on home warranty options and claim procedures through social media channels.
Education and Expertise
Austin Alvarez completed his high school education at Woodmont High School, earning his High School Diploma from 2011 to 2015. This foundational education has equipped him with the skills necessary for his career in social media management and customer service. His expertise includes managing social media platforms and addressing customer inquiries effectively.
Background
Before joining Cinch Home Services, Austin Alvarez worked at Alorica as a Customer Service Specialist for six months in 2016. He also held a position as a Customer Insight Agent at Cinch Home Services from 2017 to 2018, where he worked for 11 months. His experience in customer service roles has contributed to his current position in social media management.
Collaboration with Better Business Bureau
Austin Alvarez collaborates with the Better Business Bureau to address and resolve patterns of customer complaints. This partnership reflects his commitment to enhancing customer satisfaction and ensuring that consumer concerns are effectively managed.