Lucca Cappetta
About Lucca Cappetta
Lucca Cappetta serves as the Help Desk Team Leader at Cinch Home Services in Boca Raton, Florida, a position he has held since 2020. With a background in network and system administration, he has extensive experience in the technology field, having worked in various roles across multiple companies.
Work at Cinch Home Services
Lucca Cappetta has been serving as the Help Desk Team Leader at Cinch Home Services since August 2020. In this role, he emphasizes teamwork and collaboration to achieve positive results. His responsibilities include overseeing the Help Desk team and ensuring efficient support for customers. Prior to his current position, he worked as a Help Desk Technician II at the same company from 2019 to 2020, where he gained valuable experience in customer service and technical support.
Education and Expertise
Lucca Cappetta studied at Miami Dade College, where he earned an Associate of Science (A.S.) degree in Network and System Administration/Administrator from 2011 to 2014. He furthered his education at the same institution, obtaining a Bachelor's degree in Information Technology from 2015 to 2019. His academic background provides a solid foundation for his career in technology and support services.
Background in Technical Support
Lucca Cappetta has a diverse background in technical support roles across various companies. He worked as a Certified Technician at Staples from 2012 to 2014 and held positions such as Help Desk Technician at Patriot National, Inc. and Senior Service Desk Technician at Patriot Technology Solutions from 2015 to 2019. He also served as a NOC Engineer II at United Data Technologies for a brief period in 2019. This experience has contributed to his expertise in the warranty and insurance industries.
Demonstrated Teamwork and Collaboration
Lucca Cappetta has a demonstrated history of working effectively in team environments. His leadership role at Cinch Home Services showcases his commitment to fostering collaboration among team members. He possesses a strong willingness to learn and share knowledge within the technology field, which enhances team dynamics and contributes to overall success.