Monties Kelly
About Monties Kelly
Monties Kelly is a Help Desk Technician Tier 2 with extensive experience in IT support and a range of professional certifications, including CompTIA's A+, Network+, and Security+. He has worked for various companies in Florida, including Cinch Home Services, Cheney Brothers, Inc., and Malware Knights, and possesses strong technical skills in both Linux and Windows operating systems.
Work at Cinch Home Services
Monties Kelly has been employed at Cinch Home Services since 2021, serving as a Help Desk Technician Tier 2. In this role, he addresses software interface access issues for Active Directory users and conducts remote diagnostics for employees and clients across various locations. His responsibilities include managing software on domain-joined computers using PDQ Deploy and utilizing Zoho Assist Remote service for IT support.
Education and Expertise
Monties Kelly studied at Broward College, where he earned an Associate of Arts and Sciences (AAS) degree in Computer Engineering Technology/Technician from 2010 to 2013. He holds several professional certifications, including CompTIA’s A+, Network+, and Security+. He is actively pursuing additional certifications such as Microsoft’s Server 2012, SQL 2012, CompTIA’s Linux+, and Cisco’s CCNA.
Background in Information Technology
Monties Kelly has a diverse background in information technology, having worked in various roles since 2013. His previous positions include Information Technology Consultant at Malware Knights, IT Deskside Support Technician at Cheney Brothers, Inc., and IT Field Support Technician at ResponseForce1 Corp. He has hands-on experience with installation and repair of IT equipment, including printers, laptops, desktops, servers, and network equipment.
Technical Skills and Knowledge
Monties Kelly possesses a working knowledge of both Linux and Windows operating systems, as well as networking equipment, primarily routers and switches from Cisco. He handles software interface access issues for Active Directory users and manages remote diagnostics for clients and employees. His technical expertise includes utilizing tools like PDQ Deploy for software management and Zoho Assist for remote IT support.
Previous Employment History
Monties Kelly has held multiple positions in the IT field, including roles at Pomeroy IT Solutions, Techzilla Tech Support, CompuCom, Trusted Tek, LLC, and DecisionOne. His experience spans various responsibilities, from field technician roles to IT support positions, providing him with a comprehensive understanding of the IT landscape and client support needs.