Armine Galechian
About Armine Galechian
Armine Galechian is a Senior Customer Support Engineer at Cinegy GmbH, where she has worked since 2016. With a background in software testing and a Master's degree in Biotechnical and Medical Devices and Systems, she excels in customer support and issue resolution.
Current Role at Cinegy
Armine Galechian currently serves as a Senior Customer Support Engineer at Cinegy GmbH, a position held since 2016. In this role, she utilizes various communication methods, including email, live chat, and remote sessions, to assist customers effectively. Her responsibilities include managing and closing support tickets in line with service level agreements, which contributes to maintaining customer satisfaction. Galechian has developed extensive experience in troubleshooting and resolving customer issues, often collaborating with the development team to address complex problems.
Previous Experience at Cinegy
Prior to her current role, Armine Galechian worked at Cinegy GmbH as a Senior Customer Support Engineer from 2012 to 2016 in Ukraine. Before that, she served as a Software Tester at the same company from 2008 to 2012 for four years. Her experience in these positions has equipped her with a deep understanding of customer support processes and software testing methodologies.
Education and Expertise
Armine Galechian holds a Master's degree in Biotechnical and Medical Devices and Systems from Zhytomyr State Technological University. She completed her studies from 2003 to 2008. This educational background has provided her with a solid foundation in technical concepts, which she applies in her current role in customer support and software testing.
Skills in Customer Support
In her role as a Senior Customer Support Engineer, Armine Galechian has been instrumental in maintaining customer satisfaction. She manages support tickets effectively and plays a key role in testing bug fixes related to these tickets. Her ability to deliver high-quality solutions is enhanced by her extensive experience in troubleshooting and resolving customer issues.