Pavel Tsymbal
About Pavel Tsymbal
Pavel Tsymbal is a Senior QA/Support Engineer with extensive experience in technical support and quality assurance. He has worked for Cinegy GmbH since 2016 and previously led a team at Ukrtelecom for 13 years, focusing on broadband access and transport division multiplexing.
Work at Cinegy
Pavel Tsymbal has been employed at Cinegy GmbH as a Senior QA/Support Engineer since 2016. His role involves managing bug activities through OnTime, a software issue tracking tool. He engages in remote problem-solving and application configuration using Team Viewer and Any Desk. Tsymbal coordinates with sales, development, and other teams to efficiently address and resolve customer issues. His contributions also extend to the helpdesk portal, where he analyzes repeated customer requests to improve the FAQ section.
Previous Experience at Ukrtelecom
Before joining Cinegy, Pavel Tsymbal worked at Ukrtelecom for 13 years, from 2003 to 2016. He held the position of Head of a group overseeing Broadband Access (BA), Transport Division Multiplexing (TDM), and IP. His work was based in the Zhytomyr Region of Ukraine. This experience provided him with a solid foundation in managing technical teams and projects.
Education and Expertise
Pavel Tsymbal studied at the Zhytomyr Institute of Engineering and Technology, where he focused on Computer/Information Technology Administration and Management. He completed his studies from 1999 to 2004, achieving a specialist degree. This educational background supports his technical expertise in quality assurance and support engineering.
Technical Skills
Pavel Tsymbal utilizes SQL Server 2012 for restoring database backups to resolve technical issues. His technical skills include managing bug activities, remote application configuration, and problem-solving. He employs various tools and methodologies to ensure efficient resolution of software-related issues.