Gary W.
About Gary W.
Gary W. is the Director of Customer Support at CipherHealth, where he has worked since 2021. With over 15 years of experience in technical support and customer success roles across various companies, he has a strong background in enhancing customer experience and team practices.
Current Role at CipherHealth
Gary W. serves as the Director of Customer Support at CipherHealth, a role he has held since 2021. In this position, he oversees customer support operations, ensuring that the team meets organizational goals and enhances the customer experience. His responsibilities include administering workflows, schedules, and product adoption for his direct reports, which helps maintain adequate workload coverage. Gary's focus on process improvements has contributed to strengthening support team practices.
Previous Experience in Customer Support
Gary W. has extensive experience in customer support and technical roles across various companies. He worked at RedSeal, Inc. in multiple capacities, including Customer Success Escalation Engineer and Manager of Technical Support. His tenure at Couchbase as a Senior Technical Support Engineer and at Centrify Corporation further solidified his expertise in technical support. Gary's roles have consistently involved collaboration with enterprise support teams to achieve business objectives.
Educational Background
Gary W. studied at California State University, Chico, where he earned a Bachelor of Science in Computer Science from 2002 to 2006. He continued his education at the same institution, achieving a Master of Science in Computer Science and Management in 2011. His academic background provides a strong foundation for his career in technical support and customer success.
Technical Skills and Expertise
With over 15 years of experience in the technology sector, Gary W. has developed a comprehensive skill set in technical support and customer success. He has utilized modern learning science techniques to create personalized training experiences for team members. His expertise includes implementing process improvements that enhance customer experience and strengthen support team practices, reflecting his commitment to continuous improvement in customer service.
Career Timeline and Roles
Gary W. has held various positions throughout his career, beginning as a Technology Sales Representative at Computers Plus in 2004. He has worked in roles such as DBA Document Management Intern at Apple Computer and Systems Administrator at Auctiva Corporation. His career includes significant positions at Hewlett Packard Enterprise, Brocade Communication, and Flexera, showcasing a diverse range of experiences in technical support and customer success.