Kimberly Johnson
About Kimberly Johnson
Kimberly Johnson is a Product Support Specialist with extensive experience in patient outreach and support roles. She has worked at CipherHealth since 2016, contributing to quality assurance and multilingual outreach initiatives.
Current Role at CipherHealth
Kimberly Johnson serves as a Product Support Specialist at CipherHealth, a position she has held since 2016. In this role, she provides comprehensive support for multiple applications, ensuring timely and accurate updates for project expansions and new builds. Her contributions include the development of multilingual patient outreach builds, which enhance communication with diverse patient populations.
Previous Experience at National Research Corporation
Prior to her current role, Kimberly worked at National Research Corporation as a Continuum Service Support Specialist from 2015 to 2017. During her two years in this position, she focused on improving service delivery and support processes within the organization, contributing to overall operational efficiency.
Experience at Sparks and Favor PC
Kimberly's earlier experience includes a role as a Patient Encounter Specialist at Sparks and Favor PC from 2012 to 2013. This position, held for one year in the Birmingham, Alabama area, involved direct interaction with patients and support for patient engagement processes.
Education and Expertise
Kimberly Johnson studied at the University of Nebraska at Omaha, where she earned a Bachelor's degree in Continuing Studies with a focus on Health/Health Care Administration from 2006 to 2011. She also completed her secondary education at Gothenburg High School. Her educational background supports her expertise in health care administration and patient outreach.
Contributions to Best Practices
In her current role, Kimberly has contributed to the documentation of best practice protocols aimed at minimizing errors in new patient outreach builds. She played a key role in enhancing the quality assurance processes for these builds, which resulted in improved efficiency and reduced labor costs.