Kk West
About Kk West
Kk West serves as a Senior Customer Success Manager at CipherHealth, focusing on enhancing client engagement with the company's software and tools. With a background in healthcare communications and customer operations, West has held various roles in organizations such as the University of Virginia Health System and Children's Hospital of The King's Daughters.
Current Role at CipherHealth
Kk West serves as a Senior Customer Success Manager at CipherHealth, a position held since 2023. In this role, Kk focuses on expanding client usage of CipherHealth's software, tools, and resources to ensure that clients derive maximum value from the products. Kk works directly with client executives and business sponsors to align on a shared customer journey, enhancing the overall client experience.
Previous Experience in Healthcare
Kk West has extensive experience in the healthcare sector. Prior to joining CipherHealth, Kk worked at NRC Health as a Customer Success Manager from 2019 to 2021. Kk also held various roles at the Children's Hospital of The King's Daughters, including Coordinator from 2007 to 2013 and Child Life Specialist from 2001 to 2007. Additionally, Kk served as Manager of Customer Operations and Patient Experience at Sentara Healthcare from 2017 to 2019 and as Safety Program Coordinator at the University of Virginia Health System from 2015 to 2017.
Educational Background
Kk West studied at Radford University, where a Bachelor’s Degree in Recreation and Leisure Services was achieved from 1991 to 1995. Kk furthered education at the University of North Carolina at Chapel Hill, obtaining a Graduate Fellowship from 1995 to 1996. This educational background supports Kk's expertise in customer success and healthcare management.
Data Storytelling and Client Insights
In the role at CipherHealth, Kk utilizes data storytelling to provide insights to healthcare clients. This approach enhances clients' understanding and usage of CipherHealth products, contributing to improved client outcomes. Kk also represents the Customer Success team on internal committees, supporting key initiatives that benefit both the organization and its clients.