Natalie Ford
About Natalie Ford
Natalie Ford is a Customer Success Manager with a background in psychology and extensive experience in consulting and customer service. She holds a Bachelor of Science degree from the University of California, Davis and has worked for several organizations, including Triage Consulting Group and CipherHealth.
Work at CipherHealth
Natalie Ford currently serves as a Customer Success Manager at CipherHealth, a role she has held since 2022. In this position, she is responsible for ensuring customer satisfaction and facilitating the successful use of the company's healthcare solutions. Prior to her current role, she worked as an Associate Customer Success Manager at CipherHealth for six months in 2021. Her experience at CipherHealth has contributed to her expertise in customer relationship management within the healthcare technology sector.
Education and Expertise
Natalie Ford earned her Bachelor of Science (B.S.) degree in Psychology from the University of California, Davis, where she studied from 2012 to 2016. Her educational background provides her with a solid foundation in understanding human behavior, which is essential in her roles in customer success and consulting. This knowledge enhances her ability to engage effectively with clients and address their needs.
Professional Background
Natalie Ford has a diverse professional background that includes various roles in customer service and consulting. She began her career as a Sales Representative at Nordstrom in 2013, followed by positions at UC Davis Campus Recreation and Unions as a Front Desk Receptionist and Mobility Assistance Driver. She then transitioned to Triage Consulting Group, where she worked as an Associate Consultant and later as a Senior Consultant from 2016 to 2020. After a brief tenure as a Business Analyst at Kaiser Permanente, she returned to CipherHealth.
Career Progression
Natalie Ford's career progression reflects her growth in the fields of customer success and consulting. After starting as a Sales Representative, she gained valuable experience in customer interactions. Her roles at Triage Consulting Group allowed her to develop analytical and consulting skills. Transitioning to Kaiser Permanente as a Business Analyst further broadened her expertise before she returned to CipherHealth, where she has continued to advance her career in customer success management.