Yusuf Rahim
About Yusuf Rahim
Yusuf Rahim is a Technical Support Engineer, Tier 1 at Citus Health, where he has worked since 2019. He has a background in sales and technical support, with an Associate's degree in System, Networking, and LAN/WAN Management from Technical Career Institutes.
Work at Citus Health
Yusuf Rahim has been employed at Citus Health as a Technical Support Engineer, Tier 1 since 2019. In this role, he is responsible for providing technical assistance and support to users, ensuring that their issues are resolved efficiently. His position requires a strong understanding of technical systems and the ability to communicate effectively with customers. Yusuf's focus on enhancing user and customer experiences is a key aspect of his work at Citus Health.
Previous Experience at Advance Auto Parts
Prior to his current role, Yusuf Rahim worked at Advance Auto Parts as a Sales Associate from 2012 to 2016. During his four years at the company, he gained valuable experience in customer service and sales. This role helped him develop skills in communication and problem-solving, which he has since applied in his technical support career.
Education and Expertise
Yusuf Rahim studied at Technical Career Institutes, where he earned an Associate's degree in System, Networking, and LAN/WAN Management from 2013 to 2015. His education provided him with foundational knowledge in technical systems and networking, which supports his current role in technical support. Yusuf possesses a strong technical aptitude and is recognized for his ability to learn quickly and independently.
Background in IT and Computer Technology
Yusuf Rahim has a background as a computer technician and IT consultant. This experience has equipped him with practical skills in troubleshooting and resolving technical issues. His interest in learning new methods to approach problems enhances his effectiveness in providing support. Yusuf's technical background contributes to his capability in understanding complex systems and improving user experiences.