Brian Tolbert
About Brian Tolbert
Brian Tolbert serves as the Director of Customer Support at Civitas Learning and has held the position of Executive Director and Chairman at Operation Turkey since 2010. He has extensive experience in customer support and business intelligence, with a career spanning over two decades in various roles across multiple organizations.
Current Role at Operation Turkey
Brian Tolbert serves as the Executive Director and Chairman of Operation Turkey, a position he has held since 2010. Based in Austin, Texas, he has dedicated 14 years to this nonprofit organization, which focuses on providing meals and support to those in need during the holiday season. His leadership role involves overseeing operations, strategic planning, and community engagement efforts.
Work at Civitas Learning
Brian Tolbert has been with Civitas Learning since 2021, currently holding the position of Director of Customer Support. His role involves managing customer support operations and ensuring a high level of service for clients. Previously, he worked at Civitas Learning as a Customer Support Manager from 2020 to 2021, where he contributed to enhancing customer service processes.
Education and Expertise
Brian Tolbert studied at Texas State University, where he earned a Master's degree in Business Administration from 2010 to 2013. His educational background provides a foundation for his roles in customer support and business intelligence, equipping him with skills in management and strategic decision-making.
Professional Background
Brian Tolbert has extensive experience in customer support and business intelligence. Prior to his current roles, he worked at Planview as a Business Intelligence Customer Care Manager from 2013 to 2020 and as a Team Lead from 2007 to 2013. He also served as a Senior Business Analyst at Austin Radiological Association from 2005 to 2008 and as a Senior Customer Support Technician at Dun & Bradstreet from 1998 to 2005.