Mark Sanders
About Mark Sanders
Mark Sanders is a Lead IT Help Desk Analyst currently working at Classy.org in San Diego, California. He has extensive experience in IT support roles, having worked at Active Network in various capacities for eight years before transitioning to Classy.org in 2019.
Current Role as Lead IT Help Desk Analyst
Mark Sanders serves as the Lead IT Help Desk Analyst at Classy.org, a position he has held since 2019. In this role, he is responsible for overseeing the IT support operations, ensuring that technical issues are resolved efficiently. His experience in IT support allows him to lead a team effectively and provide high-quality service to users. Mark's tenure at Classy.org has contributed to the organization's ability to maintain robust IT support systems.
Previous Experience at Classy.org
Prior to his current role, Mark Sanders worked at Classy.org as an IT Support Analyst from 2016 to 2018. During this two-year period, he provided technical support and assistance to users, helping to resolve various IT-related issues. His contributions during this time laid the groundwork for his advancement to the lead position.
Career at Active Network
Mark Sanders has extensive experience at Active Network, where he held multiple roles from 2007 to 2015. He started as a Desktop Management Technician and progressed to become the West Coast IT Client Services Supervisor. His roles included being an ActiveX Champion and Senior IT Client Services Administrator. This eight-year tenure equipped him with a diverse skill set in IT client services and support.
Education and Academic Background
Mark Sanders earned a Bachelor of Science degree from the University of Maryland Baltimore County, completing his studies from 1998 to 2002. This educational background provided him with foundational knowledge in technology and problem-solving skills that he has applied throughout his career in IT support.