Nicole Le Bel
About Nicole Le Bel
Nicole Le Bel is a Senior Customer Success Manager at Classy.org, where she focuses on enhancing customer engagement and retention. She has a diverse background in customer service and campaign management, with previous roles at Sysco and The Leukemia & Lymphoma Society.
Current Role at Classy.org
Nicole Le Bel serves as a Senior Customer Success Manager at Classy.org since 2021. In this role, she focuses on developing strategic solutions to enhance customer engagement and retention. Her commitment to innovative customer success strategies aims to create a lasting impact within the organization and its clientele.
Previous Experience in Nonprofit Sector
Nicole Le Bel has extensive experience in the nonprofit sector, particularly with The Leukemia & Lymphoma Society. She held multiple roles, including Campaign Manager for the Student Series from 2018 to 2019, Campaign Director for the Orange County Inland Empire from 2019 to 2020, and Campaign Development Director for Southern California and Hawaii from 2020 to 2021. In these positions, she cultivated strong partnerships with key stakeholders to drive positive change.
Experience in Customer Service and Sales
Before her current role, Nicole Le Bel worked at Sysco Canada in various capacities, including Customer Service Representative, National Account Analyst, and National Account Manager for Corporate Multi-Unit Sales. Her tenure at Sysco spanned from 2010 to 2016, providing her with a solid foundation in customer service and sales strategies.
Educational Background
Nicole Le Bel holds a Master of Business Administration (M.B.A.) from Concordia University Irvine, where she studied from 2016 to 2018. Prior to that, she earned a Bachelor of Arts in Political Science and French Studies from Western University, completing her degree from 2007 to 2011. Her educational background supports her professional roles and strategic initiatives.
Work at Houzz
Nicole Le Bel worked as an Account Manager at Houzz from 2017 to 2018. In this role, she was responsible for managing client accounts and fostering relationships to enhance customer satisfaction and drive business growth.