Scarlett Smith
About Scarlett Smith
Scarlett Smith serves as the Lead Growth Strategist at Classy in San Diego, California, a position she has held since 2024. She has a background in customer success management and holds a Bachelor's Degree in Business Administration from the University of California, Riverside.
Work at Classy
Scarlett Smith has been serving as the Lead Growth Strategist at Classy since 2024. In this role, she focuses on developing and implementing growth strategies to enhance customer engagement and drive business success. Prior to this position, she held various roles within the company, including Senior Customer Success Manager and Lead Customer Success Manager, showcasing her extensive experience in customer relations and strategic management.
Previous Experience in Customer Success
Before joining Classy, Scarlett Smith worked at YourCause, Blackbaud Corporate Solutions, where she served as a Customer Success Manager from 2018 to 2021. In this capacity, she was responsible for managing client relationships and ensuring customer satisfaction. Additionally, she held the position of Customer Success Team Lead for a brief period in 2021, further solidifying her expertise in customer success strategies.
Education and Expertise
Scarlett Smith earned her Bachelor’s Degree in Business Administration, Management from the University of California, Riverside, completing her studies from 2013 to 2017. Her educational background provides a strong foundation for her roles in growth strategy and customer success, equipping her with essential skills in management and business operations.
Internship Experience
In 2017, Scarlett Smith gained valuable experience as a Wish Support Intern at Make-A-Wish Orange County and the Inland Empire. This internship allowed her to develop skills in support and coordination, contributing to her overall professional development in customer service and management.
Campus Involvement at UC Riverside
During her time at the University of California, Riverside, Scarlett Smith was actively involved in campus activities. She worked as a Campus Tour Guide from 2015 to 2016, where she engaged with prospective students and families. Additionally, she served as a Student Manager - Group Coordinator from 2016 to 2017, overseeing campus tours and enhancing the visitor experience.