Todd Crutchfield
About Todd Crutchfield
Todd Crutchfield serves as the Vice President of Customer Insights at Classy.org, a position he has held since 2019. He has a background in Electrical Engineering, holding a B.S. from UC Santa Barbara, and has extensive experience in customer success and consulting.
Work at Classy
Todd Crutchfield has been with Classy.org since 2010, initially serving as SVP Customer Success. In this role, he has contributed to the organization's focus on customer engagement and satisfaction. In 2019, he transitioned to the position of VP Customer Insights, where he continues to leverage his expertise to enhance customer understanding and drive strategic initiatives. His tenure at Classy spans over 14 years, during which he has played a key role in shaping customer experience strategies.
Education and Expertise
Todd Crutchfield earned a Bachelor of Science in Electrical Engineering from the University of California, Santa Barbara, completing his studies from 1997 to 2001. This educational background provides him with a strong foundation in technical and analytical skills, which he applies in his current role at Classy. His expertise in customer insights and success is supported by his academic training and extensive professional experience.
Background
Before joining Classy, Todd Crutchfield worked as a Consultant at Booz Allen Hamilton from 2004 to 2005. This role involved providing strategic consulting services, which contributed to his understanding of customer needs and business operations. Additionally, he gained early experience as a Research Technician during an internship at Biosite from 1998 to 1999. This diverse background has equipped him with a broad perspective on customer insights and success.
Professional Experience
Todd Crutchfield's professional journey includes significant roles that have shaped his career in customer insights and success. His experience at Classy.org, combined with his previous consulting role at Booz Allen Hamilton and his internship at Biosite, has provided him with a comprehensive understanding of customer dynamics. His career spans over two decades, reflecting his commitment to enhancing customer experiences across various sectors.