Anna Balcora
About Anna Balcora
Anna Balcora is the Manager of Client Success at ClearGov, where she oversees team development and client satisfaction. With a background in marketing and account management, she has held various roles in notable companies and has a strong educational foundation in Information Technology and Communication Arts.
Current Role at ClearGov
Currently, Anna Balcora serves as the Manager of Client Success at ClearGov. In this role, she oversees escalations for team accounts, ensuring effective resolution and client satisfaction. She is responsible for team development, which includes hiring, onboarding, career development, and performance management. Additionally, she collaborates with cross-functional teams to align goals and activities, enhancing overall client success.
Previous Experience at ClearGov
Anna Balcora previously worked at ClearGov as a Senior Client Success Manager from 2020 to 2022 and as a Client Success Manager from 2018 to 2020. During her tenure, she developed and implemented a comprehensive training program for new Client Success Managers, Client Success Specialists, and Implementation Managers. Her contributions focused on improving client engagement and service delivery.
Career Background
Anna Balcora has a diverse career background in client success and marketing. She worked at Constant Contact as a Personal Marketing Manager from 2011 to 2016 and later as a Senior Marketing Consultant from 2016 to 2018. Additionally, she held the position of Key Account Manager at Nestle from 2002 to 2005 and worked briefly as an Account Executive at Ricoh Americas Corporation in 2011.
Education and Qualifications
Anna Balcora studied at the University of Massachusetts Lowell, where she earned a Second Bachelor's Degree in Information Technology from 2012 to 2015. She also holds a Bachelor of Arts in Communication Arts from the University of Santo Tomas, which she completed from 1997 to 2001. Her educational background supports her expertise in client success and marketing.
Recognition and Client Training
Anna Balcora has been recognized for her exceptional customer service and responsiveness. She has demonstrated a willingness and flexibility in training clients, as noted by feedback from a client in the Town of Shrewsbury, MA. Her focus on client education and support has contributed to successful client relationships and satisfaction.