Ahad Alam
About Ahad Alam
Ahad Alam is a System Administrator at Clearwater Analytics in Noida, Uttar Pradesh, India, where he has worked since 2023. He holds a Bachelor of Computer Applications from Indira Gandhi National Open University and previously served as an IT Support Specialist at the same company from 2021 to 2023.
Work at Clearwater Analytics
Ahad Alam has been employed at Clearwater Analytics as a System Administrator since 2023. In this role, he operates in a hybrid work environment based in Noida, Uttar Pradesh, India. His responsibilities include acting as the primary point of contact for resolving advanced cases that are escalated from the Help Desk. He also oversees advanced Active Directory permissions and manages virtual machines both in Azure and On-Prem environments.
Previous Role as IT Support Specialist
Before his current position, Ahad Alam worked at Clearwater Analytics as an IT Support Specialist from 2021 to 2023. During this two-year tenure, he contributed to the IT support team in a hybrid setting in Noida, Uttar Pradesh, India. His role involved addressing technical issues and providing support to end-users, which laid the foundation for his transition to the System Administrator position.
Education and Expertise
Ahad Alam studied at Indira Gandhi National Open University, where he earned a Bachelor of Computer Applications with a focus on Computer Science. This educational background has equipped him with the necessary skills and knowledge to excel in his roles within the IT sector, particularly in system administration and support.
Technical Skills and Responsibilities
In his current role, Ahad Alam demonstrates proficiency in Jamf administration and takes on a mentorship role for Help Desk staff. He leads automation and scripting initiatives using PowerShell and Python to streamline system tasks and processes. Additionally, he manages and administers Jira and Intune systems, focusing on optimizing workflow and enhancing security measures.