Elvis Santana
About Elvis Santana
Elvis Santana serves as the Managing Director of the Service and Customer Success Team at Clever Devices, where he focuses on resource allocation, technical training, and budget management. He has extensive experience in telecommunications and operations, having held various leadership roles at Time Warner Cable and HomeServe USA.
Current Role at Clever Devices
Elvis Santana serves as the Managing Director of the Service and Customer Success Team at Clever Devices. He has held this position since 2022, contributing to the company's operations in New York, United States. In this role, he focuses on enhancing customer satisfaction and ensuring the successful delivery of services.
Previous Experience in Telecommunications
Before joining Clever Devices, Elvis Santana accumulated extensive experience in the telecommunications sector. He worked at Time Warner Cable in various roles, including Digital System Manager and Director of Plant Operations/Technical Operations Director, from 2000 to 2013. His tenure at Time Warner Cable provided him with a solid foundation in technical operations and system administration.
Leadership at HomeServe USA
Elvis Santana was the Director of Operations for Energy Services at HomeServe USA from 2013 to 2018. During his time in this role, he managed operations in the Greater New York City Area, focusing on service delivery and operational efficiency.
Education and Expertise
Elvis Santana holds a Master of Science in Management of Technology (MOT) from the Polytechnic Institute of New York University, which he completed between 2008 and 2010. He also studied at The City College of New York from 1998 to 2006. His educational background complements his expertise in resource allocation, scheduling, and budget management.
Focus on Key Performance Indicators
In his professional roles, Elvis Santana emphasizes improving Key Performance Indicators (KPIs) related to productivity and reducing rework in business-to-consumer (B2C) service environments. He specializes in service operation metrics and quality assurance, which are critical for enhancing operational performance.