Alan Apel
About Alan Apel
Alan Apel is a Junior IT Support Administrator at cleverbridge in Cologne, Germany, with a background in customer service and IT support. He has developed strong social skills from living in various countries and has experience in fast-paced work environments.
Current Role at cleverbridge
Alan Apel currently serves as a Junior IT Support Administrator at cleverbridge, a position he has held since 2020. His role involves providing IT support in a fast-paced environment, which has contributed to his problem-solving skills. He is based in Cologne, North Rhine-Westphalia, Germany, and has been with the company for four years.
Previous Experience at cleverbridge
Prior to his current role, Alan worked at cleverbridge as a Customer Service Representative and as a Physical Fulfillment Expert from 2018 to 2020. During this two-year period in the Cologne Area, Germany, he developed strong social skills and a personable approach to customer interactions, which benefitted both internal and external communications.
Work History in Customer Service
Before joining cleverbridge, Alan Apel worked at Gi Group Deutschland GmbH as a Customer Service Executive for eight months in 2016 and 2017. He also held a position at Messe Hannover GmbH, where he was involved in various tasks related to gastronomy setup and breakdown from 2014 to 2015. His diverse work history has enhanced his customer service capabilities.
Educational Background
Alan studied at City Colleges of Chicago-Harry S Truman College from 2006 to 2008, where he achieved university transfer credits. He continued his education at Sierra College from 2008 to 2010, also earning university transfer credits. His educational background supports his professional development and skill set.
Skills and Personal Attributes
Alan possesses strong social skills and an outgoing personality, developed from living in different countries. He is self-motivated and thrives in demanding work environments. His experience in providing IT support and customer service has equipped him with the ability to handle challenging situations effectively.