Alex Kim
About Alex Kim
Alex Kim is a Tier 2 Customer Service Representative at cleverbridge, where he has worked since 2015. He has prior experience as a Tier 1 Customer Service Representative and as an assistant manager at Pizza Hut.
Work at cleverbridge
Alex Kim has been employed at cleverbridge since 2013. Initially starting as a Tier 1 Customer Service Representative, he served in that role for two years before advancing to Tier 2 Customer Service Representative in 2015. In this position, he has accumulated nine years of experience, contributing to customer support operations in Chicago, Illinois. His responsibilities include addressing customer inquiries and resolving issues to enhance customer satisfaction.
Previous Employment Experience
Before joining cleverbridge, Alex Kim worked at Pizza Hut as an Assistant Manager from 2012 to 2013. During his 11-month tenure, he managed daily operations and supported staff in delivering quality service. This role provided him with foundational experience in customer service and team management, which he later applied in his positions at cleverbridge.
Career Progression
Alex Kim's career progression reflects his commitment to customer service. Starting as a Tier 1 Customer Service Representative at cleverbridge, he demonstrated the skills necessary for advancement to Tier 2. His experience at Pizza Hut also contributed to his development in managing customer interactions and operational tasks, laying the groundwork for his success in the tech industry.
Location and Work Environment
Alex Kim is based in Chicago, Illinois, where he has worked throughout his career. The city provides a diverse work environment, and cleverbridge's presence in the area allows him to engage with a wide range of customers. This setting has influenced his approach to customer service and problem-solving.