Alicia Pinilla
About Alicia Pinilla
Alicia Pinilla is a Customer Service Team Leader at Cleverbridge, where she has worked since 2014. She has over a decade of experience in customer service, having previously held roles at Clickandbuy and progressed through various positions at Cleverbridge.
Work at Cleverbridge
Alicia Pinilla has been employed at Cleverbridge since 2014, where she currently serves as the Customer Service Team Leader. In this role, she oversees customer service operations and leads a team to ensure high-quality support for clients. Prior to her current position, she worked as a Customer Service Supervisor from 2012 to 2013 and as a Customer Service Representative from 2011 to 2012, both in Cologne, Nordrhein-Westfalen, Germany. Her extensive experience at Cleverbridge spans over a decade.
Previous Experience at Clickandbuy
Before joining Cleverbridge, Alicia Pinilla worked at Clickandbuy as a Customer Service Representative from 2008 to 2011. During her three years in this role, she was based in London, Greater London, United Kingdom. Her responsibilities included assisting customers with inquiries and providing support to enhance their experience with the service.
Education and Expertise
Alicia Pinilla studied at Duoc Uc from 1997 to 2000, completing a three-year program. This educational background has contributed to her expertise in customer service and management, enabling her to effectively lead teams and support customer needs in her professional roles.
Career Progression
Alicia Pinilla's career has shown a clear progression in the customer service field. After starting as a Customer Service Representative at Clickandbuy, she transitioned to Cleverbridge, where she advanced from a Customer Service Representative to a Supervisor, and now holds the position of Team Leader. This trajectory illustrates her commitment to professional development and leadership within the industry.