Bernard A.
About Bernard A.
Bernard A. is a Customer Service Quality Analyst at cleverbridge, where he has worked since 2016. He has extensive experience in customer service roles, including positions at DigitalWork and Groupon, and has been involved in various capacities within cleverbridge since 2013.
Work at cleverbridge
Bernard A. has been employed at cleverbridge since 2016, currently serving as a Customer Service Quality Analyst. His role involves assessing and enhancing customer service processes to ensure quality standards are met. Prior to this position, he worked as a Customer Support Representative from 2013 to 2015 and as a Sales Support Specialist for nine months in 2015 to 2016. Bernard has accumulated over eight years of experience at cleverbridge, contributing to its customer service operations in Chicago.
Previous Work Experience
Before joining cleverbridge, Bernard A. held various positions in customer service and support. He worked at DigitalWork as a Customer Care Specialist from 2002 to 2007 and later as an Assistant Manager of Customer Support for seven months in 2007 to 2008. He also gained experience at Groupon as a Customer Service Representative from 2011 to 2012. Additionally, he worked at BAI in multiple roles, including Customer Service Representative, Marketing Coordinator, and Marketing Project Manager between 1997 and 2002.
Education and Expertise
Bernard A. studied at City Colleges of Chicago, where he gained foundational knowledge that supports his career in customer service. His extensive experience in various customer-facing roles has equipped him with expertise in customer support, quality analysis, and service improvement strategies.
Professional Environment at cleverbridge
Bernard A. appreciates the high-tech atmosphere at cleverbridge, noting that it maintains a human touch in its operations. He was positively influenced by the people he encountered during the interview process, which contributed to his decision to join the company. This environment aligns with his commitment to delivering quality customer service.