Abheevrato Roy
About Abheevrato Roy
Abheevrato Roy is a Customer Success Manager at CleverTap, where he has worked since 2018. He holds an MBA in Marketing from Narsee Monjee Institute of Management Studies and has a background in Information Technology.
Work at CleverTap
Abheevrato Roy has been serving as a Customer Success Manager at CleverTap since 2018. In this role, he is responsible for ensuring customer satisfaction and success, leveraging his expertise to enhance client relationships. His work is based in the Mumbai Area, India, where he has contributed to the company's mission of providing effective customer engagement solutions.
Education and Expertise
Abheevrato Roy holds a Master of Business Administration (M.B.A.) in Marketing from Narsee Monjee Institute of Management Studies, which he completed from 2014 to 2016. Prior to this, he earned a Bachelor's Degree in Information Technology from DMCE, Navi Mumbai, from 2006 to 2010. His educational background provides a solid foundation for his roles in customer success and technology.
Background
Abheevrato Roy began his career at Infosys, where he worked as a Senior Systems Engineer from 2010 to 2014. He later transitioned to Reliance Communications, serving as a Key Account Manager for eight months in 2016. His experience also includes a summer internship at SC Johnson in 2015 and a role as a reviewer and developer for Microsoft and Kraft Foods, focusing on SharePoint 2010.
Achievements
During his internship at AllOut, Abheevrato Roy developed a 'Picture Of Success' model for a portfolio exceeding Rs 500 Cr. This initiative highlights his ability to create impactful strategies in customer engagement. Additionally, he engaged in cross-functional collaboration at Reliance Communications, working with various teams to improve customer service satisfaction.
Internships and Early Experience
Abheevrato Roy has gained diverse experience through internships, including a summer internship at SC Johnson and a brief engagement in the social services sector with the Centre for the Study of Social Change and Nirmala Niketan in 2015. These experiences have contributed to his understanding of customer needs and service delivery.