Anina Jennifer Fernandes
About Anina Jennifer Fernandes
Anina Jennifer Fernandes serves as the Senior Sales & Retention professional at CleverTap, where she has contributed to expanding the customer base to over 1,200 clients across more than 60 countries since 2022. With a background in customer relations and expertise in AI/ML-powered insights, she has previously held roles at Tech Mahindra, Datamatics Business Solutions, and Radius Global Solutions.
Work at CleverTap
Anina Jennifer Fernandes has been serving as Senior Sales & Retention at CleverTap since 2022. In this role, she focuses on customer retention strategies and has contributed to the growth of CleverTap's customer base, which includes over 1,200 customers across more than 60 countries. Her work involves leveraging AI and machine learning-powered insights to enhance customer engagement and retention.
Previous Experience
Prior to her current position, Anina worked at CleverTap as Sales & Retention from 2020 to 2022. She has also held various roles in customer relations, including Senior Customer Relations Advisor at Tech Mahindra from 2011 to 2013, and Senior Customer Relations Associate at Radius Global Solutions LLC from 2013 to 2017. Additionally, she worked as Senior Client Services Consultant at Datamatics Business Solutions Ltd. from 2017 to 2020 and as Senior Customer Relationship Associate at Epicenter Technologies Pvt. Ltd. from 2007 to 2011.
Education and Expertise
Anina studied at the National Institute of Open Schooling, where she achieved her Higher Secondary Certificate (HSC) from 2003 to 2004. She also attended Vidya Vikasini High School, completing her Secondary School Certificate (SSC) from 2000 to 2001. Anina possesses expertise in utilizing AI and machine learning insights to develop effective customer retention strategies, which she applies in her current role.
Customer Experience Contributions
In her role at CleverTap, Anina has been involved in providing hyper-personalized customer experiences for notable brands such as Gojek, ShopX, and Canon. Her contributions focus on enhancing customer interactions through tailored strategies that leverage data-driven insights.