Annanda Cunha
About Annanda Cunha
Annanda Cunha is a Customer Success Manager with expertise in professional services in Latin America. She has a diverse background in client relationship management and has worked for companies such as CleverTap and Twilio Inc.
Work at CleverTap
Annanda Cunha has been employed at CleverTap as a Customer Success Manager since 2023. In this role, she focuses on developing strategies that empower clients to achieve independence and improve their adoption of software as a service (SaaS) solutions. Her work is conducted remotely from Brazil, allowing her to engage with clients across various regions.
Previous Experience at Oitchau
Prior to her current role, Annanda Cunha worked at Oitchau - Controle de Ponto e Timesheets as a Senior Customer Success Operations professional for a period of four months in 2022. This position was based in São Paulo, Brazil, where she addressed challenges related to the provision of professional services.
Experience at Twilio Inc.
Annanda Cunha served as a Customer Success Manager at Twilio Inc. from 2019 to 2022. During her three years at the company, she worked in the São Paulo region of Brazil, where she managed client relationships and contributed to customer success initiatives.
Education and Expertise
Annanda Cunha studied at Universidade Anhembi Morumbi, where she completed a postgraduate program in Business Intelligence from 2018 to 2019. Additionally, she earned a degree in Culinary Arts and Gastronomic Training from the same university between 2014 and 2016. She also completed a course in Administrative Assistance at Senac Brasil.
Holistic Client Perspective
Annanda Cunha possesses a holistic perspective on clients and the market, which is informed by her diverse roles in operational tasks, CRM configuration, and client relationship management. This breadth of experience enables her to effectively address client needs and challenges within the SaaS industry.