Arihant Jain
About Arihant Jain
Arihant Jain serves as the Associate Director of Onboarding (Migration) at CleverTap, where he specializes in customizing onboarding processes for various customers. He has a strong background in customer success and project management, with experience in multiple industries and a Master of Business Administration from the University of Wales.
Work at CleverTap
Arihant Jain currently serves as the Associate Director of Onboarding (Migration) at CleverTap, a position he has held since 2023. In this role, he specializes in customizing the onboarding process to align with the specific needs of each customer and industry. His responsibilities include creating training materials and conducting training sessions to facilitate customer success. He works in a hybrid environment based in Mumbai, Maharashtra, India.
Previous Experience at Netcore Cloud
Before joining CleverTap, Arihant Jain worked at Netcore Cloud for three years from 2020 to 2023. He held various roles, including Senior Manager for Customer Onboarding for North and South America, where he focused on ensuring customer success. He also served as Senior Manager for Customer Success in Southeast Asia for eight months in 2020 and led Customer Activation for 11 months in 2019. His experience at Netcore Cloud involved coordinating with multiple teams to meet customer needs.
Education and Expertise
Arihant Jain holds a Master of Business Administration (MBA) degree from the University of Wales, where he studied Business, Management, Marketing, and Related Support Services from 2009 to 2011. He also studied Computer/Information Technology Administration and Management at the Maharashtra Institute of Technology from 2006 to 2009. His foundational education includes attending several schools, including Dalmia Public School and St. Anselm's Sr. Sec. School.
Background in Business Development
Arihant Jain began his career as a Business Development Officer at Credit Analysis & Research Ltd. (CARE Ratings) in Jaipur, Rajasthan, where he worked for one year from 2012 to 2013. His role involved engaging with clients and contributing to business growth strategies. This experience laid the groundwork for his subsequent positions in customer success and onboarding.
Project Management Experience
Arihant Jain has managed over 200 IT projects across various industries, including eCommerce, airlines, banks, and payment gateways. His hands-on experience includes integrating multiple communication channels such as email, SMS, IVR, APN, BPN, web messages, and custom audiences. This extensive project management background supports his current role in onboarding and customer success.