Clara Hernández
About Clara Hernández
Clara Hernández is a Senior Solutions Engineer at CleverTap, where she has worked since 2023. With a background in electrical and electronic engineering, she has held various roles in technical support and consulting across Latin America, advocating for diversity in the technology sector.
Work at CleverTap
Clara Hernández serves as a Senior Solutions Engineer at CleverTap, a position she has held since 2023. In this role, she focuses on understanding customer needs and providing tailored solutions. Clara was the first Solutions Engineer for the LATAM region at CleverTap, where she engages in challenging projects that contribute to her personal growth. She appreciates the dynamic work environment and collaborative spirit within the company.
Previous Experience at Twilio
Clara Hernández worked at Twilio from 2020 to 2023, initially as a Technical Support Engineer and later as a Senior Solutions Engineer. During her time at Twilio, she also held the role of Team Lead for Technical Support Engineer for a brief period in 2021. Her experience at Twilio encompassed serving both internal IT support and external clients, enhancing her understanding of customer needs.
Career at GOAL SYSTEMS
Clara Hernández was employed at GOAL SYSTEMS from 2015 to 2020, where she held various roles, including Service Center Consultant and Support & Maintenance Senior Consultant. Her work involved providing support and maintenance services in both Bogotá D.C., Colombia, and Rio de Janeiro, Brazil. Clara played a significant role in implementing software for the first Bus Rapid Transit (BRT) system in the world during her tenure.
Education and Expertise
Clara Hernández studied at Pontificia Universidad Javeriana, where she earned her degree in Ingeniería eléctrica y electrónica from 2005 to 2010. Her educational background provides her with a strong technical foundation, which she has applied throughout her career in various engineering and support roles within the technology sector.
Advocacy for Diversity in Tech
Clara actively advocates for diversity in the technology sector, identifying as a #womanintech and #latinaintech. She raises her voice to promote inclusivity and representation within the industry, emphasizing the importance of diverse perspectives in technology.