Elena Koneva
About Elena Koneva
Elena Koneva is a Customer Success Manager at CleverTap, specializing in building relationships with clients through education and coaching. She leverages her expertise in digital marketing and analytics to help customers maximize the value of their data and achieve their business objectives.
Work at CleverTap
Elena Koneva serves as a Customer Success Manager at CleverTap, a role she has held since 2024. In this position, she builds a network of champions within each account by providing education and coaching. She leverages customer data and industry trends to deliver insights that maximize value for clients. Elena develops Success Plans aimed at driving product adoption and helping customers achieve their business outcomes. She also conducts health checks to gain a deep understanding of customers' businesses and acts as a trusted advisor by conducting regular executive business reviews.
Previous Experience
Before joining CleverTap, Elena Koneva accumulated significant experience in various roles. She worked at Leanplum as a Contract Renewal Specialist from 2020 to 2024. Prior to that, she was a Sales Operations CMT Support Specialist at Micro Focus for 10 months in 2019 to 2020. Her career began at Ingram Micro, where she held two positions: Sales Support Associate Cloud from 2014 to 2017 and Global Cloud Microsoft Coordinator from 2017 to 2019. Each role contributed to her expertise in customer success and sales operations.
Education and Expertise
Elena Koneva holds a Bachelor's degree in Spanish Philology from Sofia University St. Kliment Ohridski. Her educational background supports her role in customer success, where she acts as an expert on trends and best practices in digital marketing and analytics. This knowledge enables her to provide valuable insights to customers, enhancing their marketing strategies and engagement efforts.
Customer Engagement Strategies
In her current role at CleverTap, Elena collaborates with customers to develop, launch, and manage marketing campaigns that focus on engagement and revenue goals. She acts as a liaison between customers and internal teams, ensuring seamless communication and service delivery. Her approach emphasizes building strong relationships and understanding customer needs to drive successful outcomes.