Priya Baptista
About Priya Baptista
Priya Baptista serves as the Lead for Learning and Development and Organisation Effectiveness at CleverTap in Mumbai, India, where she has worked since 2020. With a background in leadership development and behavioral skills training, she has held various roles in the learning and development sector, including positions at VFS Global and Kingfisher Airlines.
Work at CleverTap
Priya Baptista has been serving as the Lead for Learning and Development (L&D) and Organisation Effectiveness at CleverTap since 2020. In this role, she focuses on enhancing the effectiveness of organizational processes and driving leadership development initiatives. Her tenure at CleverTap, based in Mumbai, Maharashtra, India, spans over four years, during which she has implemented various training programs aimed at improving employee skills and organizational performance.
Previous Experience in Learning and Development
Before joining CleverTap, Priya Baptista worked at VFS Global as the Senior Manager for Learning and Organisation Development from 2014 to 2020. In this position, she was responsible for developing and executing learning strategies that supported organizational goals. Her experience also includes a role at Kingfisher Airlines as an Instructor for Airport Services and Soft Skills, where she contributed to training programs for staff.
Education and Expertise
Priya Baptista holds a Bachelor's degree in Chemistry from R. D. National College, which she completed in 2006. Additionally, she pursued further education at the Indian Institute of Technology, Bombay, where she studied Organisation Development and completed her program in 2019. Her educational background complements her expertise in driving leadership development initiatives and behavioral skills training.
Project Management and Training Effectiveness
Priya possesses strong project management skills and has expertise in training effectiveness analysis. She has implemented virtual learning interventions utilizing Learning Management Systems (LMS), video-based learning, and MOOC platforms. Her focus on high-impact training solutions has contributed to the development of effective learning environments in her previous and current roles.
Career Path and Roles
Priya Baptista's career includes various roles in the aviation and banking sectors. She worked as a Senior Banking Officer at YES BANK for nine months and served as a Customer Services Specialist at Jet Airways for two years. Additionally, she was an Airport Services Officer at Cathay Pacific Airways. This diverse experience has equipped her with a comprehensive understanding of customer service and organizational dynamics.