Clickatell
Clickatell is a global leader in chat commerce, providing a platform that enables consumers to transact with brands through mobile messaging channels.
Company History of Clickatell
Clickatell has been a global leader in chat commerce for over 20 years. Over the decades, the company has developed and refined its Chat Commerce Platform to meet the evolving needs of businesses and consumers. Clickatell's extensive experience in the industry has allowed it to build a robust platform that supports a wide range of industries and messaging channels.
Services Offered by Clickatell
Clickatell offers a comprehensive Chat Commerce Platform that includes Connect, Interact, and Transact packages. The Connect package provides enterprise-grade APIs and tools for managing high-volume messaging services and campaigns. The Interact package adds two-way messaging capabilities, enabling automated engagements with bots and real-time live agent support. The Transact package enables businesses to create complete commerce experiences in messaging channels, including marketing, payments, and post-sales service.
Industries Supported by Clickatell
Clickatell's Chat Commerce Platform supports various industries, including retail, airline, travel, banking, technology, health and wellness, education, telco, insurance, and automotive. The platform is designed to enhance customer engagement, satisfaction, and retention while reducing operating costs, making it a valuable tool across diverse sectors.
Clickatell's Chat Commerce Technology
Clickatell's platform allows consumers to transact with brands anytime, anywhere through mobile messaging channels. The company's AI technology transforms messaging interactions into intelligent, personalized conversations. Features like Chat 2 Pay enable businesses to accept secure payments in messaging channels. The platform supports multiple messaging channels, including SMS, WhatsApp, USSD, and advanced messaging.
Customer Engagement Tools by Clickatell
Clickatell's platform includes tools like Campaign Manager for WhatsApp, Chat Flow, and Chat Desk, which help businesses manage customer interactions effectively. The solutions enable businesses to deliver personalized interactions, automate repetitive processes, and provide real-time customer support. Clickatell's platform also ensures secure and compliant messaging with features like message encryption and customer authentication.
Client Base and Global Reach of Clickatell
Clickatell's solutions are used by over 15,000 clients and 1,750 organizations worldwide. The platform is trusted by global banks and telecommunications companies to reach over 90% of the world's population through mobile messaging and chat. This extensive client base and global reach underscore Clickatell's capability to support diverse and large-scale messaging operations.