Clinc
Clinc provides advanced conversational AI technology used by major banks worldwide, offering seamless integration, multi-language support, and 24/7 customer service capabilities.
Services
Clinc offers advanced conversational AI technology that provides superior customer interactions through natural language processing. Their AI system handles complex conversations and is available 24/7, reducing the reliance on live agents. Clinc's AI can be deployed both on the cloud and on-premise, integrating seamlessly with existing systems. The platform supports omni-channel deployment, allowing integration with mobile, web, and smart devices.
Products
Clinc's AI platform is designed to support the needs of large enterprises, offering features like user management and single sign-on (SSO). It includes built-in crowdsourcing tools to reduce model readiness time. The platform is capable of recognizing slang and understanding contextual clues, retaining conversation history to ensure customers feel remembered and understood. Clinc also provides an IVR system that integrates with core banking systems, Amazon Connect, and Genesys, capable of handling requests such as account inquiries, card replacements, and fund transfers.
Deployments and Integrations
Clinc's conversational AI technology is utilized by some of the largest banks worldwide, including Isbank, OCBC Bank, and University of Michigan Credit Union. Landmark Credit Union uses Clinc's technology to launch a virtual banking agent, while Q2 has integrated Clinc into its Digital Banking Platform. Clinc's technology serves more than 30 million people globally through partnerships with leading financial institutions.
Technology and Innovation
Clinc's technology is language agnostic, making it functional in any language, such as the deployment to over 8 million users in native Turkish by Isbank. The AI platform can rapidly be deployed due to pre-programmed features and intents. Clinc's AI holds 20 patents in process for approval and has eight research publications. Recognized as a 2021 Cool Vendor by Gartner, Clinc's AI technology also supports seamless integration across various platforms, including Amazon Connect and Genesys.