Taryn Friederich
About Taryn Friederich
Taryn Friederich serves as the Support Team Lead at Clio - Cloud-Based Legal Technology, where she has worked since 2016, progressing from Customer Support Specialist to her current role. She holds a Bachelor of Commerce in Marketing from the University of Auckland and has previous experience at Envisio.
Work at Clio
Taryn Friederich has been employed at Clio - Cloud-Based Legal Technology since 2015. She began her career at Clio as a Customer Support Specialist, where she worked for one year before advancing to the role of Senior Customer Support Specialist in 2016. In this position, she contributed to customer service operations for eight years. In 2019, she was promoted to Support Team Lead, a role she has held for five years. Her responsibilities include overseeing the support team and ensuring high-quality service delivery to clients in Burnaby, British Columbia, Canada.
Previous Experience
Before joining Clio, Taryn Friederich worked at Envisio, where she held two positions. She served as a Customer Success Specialist for three months in 2014, followed by a role as a Lead Generation Specialist for six months. These positions were based in Morgan Crossing and provided her with foundational experience in customer engagement and support.
Education and Expertise
Taryn Friederich studied at the University of Auckland, where she earned a Bachelor of Commerce (BCom) degree with a focus on Marketing. This educational background has equipped her with the skills necessary for her roles in customer support and team leadership within the technology sector.