Victor Dmonty
About Victor Dmonty
Victor Dmonty is a Customer Success Specialist at Clio, where he has worked since 2021. He has a diverse background in customer service and product management, with previous roles at Lowe's Canada, Accenture, and Amazon, and holds an MBA from the New York Institute of Technology.
Work at Clio
Victor Dmonty has been employed at Clio, a cloud-based legal technology company, as a Customer Success Specialist since 2021. In this role, he specializes in troubleshooting technical product issues and coordinating resolutions with Technical Escalations, Product, and Customer Success teams. He advocates for Clio's value by becoming an expert in all of its features and functionalities. Additionally, he has contributed to enhancing Clio's knowledge base by ensuring quality and coaching users on utilizing self-service resources.
Previous Employment Experience
Before joining Clio, Victor Dmonty worked at Lowe's Canada as a Sales Specialist for eight months in 2021. He also held the position of Product Process Manager at Accenture from 2017 to 2019 in India. His career began at Amazon, where he served as a Customer Service Representative from 2015 to 2017 in Hyderabad, Telangana, India. This diverse work experience has equipped him with skills in customer service, sales, and product management.
Education and Expertise
Victor Dmonty holds a Master of Business Administration (MBA) in Finance from the New York Institute of Technology - Vancouver, which he completed in 2020. He also earned a Bachelor of Commerce (BCom) in Business/Commerce from St. Mary Degree College between 2012 and 2015. His educational background includes studies at Sri Chaitanya College of Education, where he focused on Maths, Economics, and Commerce, and St. Patrick's High School, where he completed his secondary education.
Skills and Specializations
Victor Dmonty is skilled in troubleshooting technical product issues and coordinating with various teams to resolve them. His expertise extends to advocating for product value and ensuring users are well-informed about features and functionalities. He has played a significant role in enhancing the knowledge base at Clio by maintaining quality and providing coaching to users on self-service resources.