Steven Beisswenger
About Steven Beisswenger
Steven Beisswenger is a Customer Success Manager with extensive experience in the field, currently working at Clockwise. He has held various roles in customer success and management across several companies, demonstrating a strong background in contract negotiation and customer engagement.
Current Role at Clockwise
Steven Beisswenger serves as a Customer Success Manager at Clockwise, a position he has held since 2022. He works remotely and focuses on ensuring customer satisfaction and success through effective communication and support. His role involves understanding customer needs and helping them derive value from the company's offerings.
Previous Experience in Customer Success
Before joining Clockwise, Steven held several positions in customer success. He worked at Granular as a Customer Success Manager from 2018 to 2021, where he managed customer relationships and supported their success. He also served as a Customer Success Manager at Ekos for 8 months in 2021 and at Stealth Startup for 7 months in 2021-2022, further enhancing his expertise in the field.
Background in the Food and Beverage Industry
Steven has experience in the food and beverage sector, having worked as a Brewery Representative for Boston Beer Company from 2016 to 2017. He also held the position of Customer Retail Manager at The Kraft Heinz Company for 10 months in 2017-2018. These roles contributed to his understanding of customer engagement and market dynamics in this industry.
Education and Specialization
Steven studied at Illinois State University, where he earned a Bachelor's Degree in Agribusiness/Agricultural Business Operations from 2012 to 2015. He later attended Northwestern University, specializing in Organizational Leadership from 2020 to 2021. His education has equipped him with the skills necessary for effective leadership and customer relationship management.
Skills in Contract Negotiation and Customer Coaching
Steven possesses a strong background in contract negotiation, which is essential for his roles in customer success. He is skilled in coaching customers to recognize and achieve value from the services provided. His ability to connect with people enhances his effectiveness in fostering positive customer relationships.