Victor Roman
About Victor Roman
Victor Roman is an IT Support Engineer with extensive experience in application and technical support. He previously worked at PayPal for seven years in various roles and holds a Bachelor of Science in Information Technology from Grand Canyon University.
Work at Cloudmed
Victor Roman has been employed at Cloudmed as an IT Support Engineer since 2022. In this role, he provides technical support and application assistance to ensure seamless operations within the organization. His responsibilities include troubleshooting hardware and software issues, managing user accounts, and maintaining system performance. His expertise in technical support enhances the efficiency of Cloudmed's IT services.
Previous Experience at PayPal
Victor Roman worked at PayPal from 2015 to 2022, holding two positions during his tenure. He initially served as a Customer Support representative for two years, where he addressed customer inquiries and provided solutions. He then transitioned to the role of Desktop Support Technician, where he worked for five years in Scottsdale, Arizona. In this position, he focused on application support and technical assistance, contributing to the overall user experience.
Education and Expertise
Victor Roman studied Information Technology at Grand Canyon University, earning a Bachelor of Science degree from 2018 to 2020. Prior to that, he attended Chandler/Gilbert Community College from 2014 to 2017, where he obtained an Associate Degree in Information Technology. His educational background provides a strong foundation for his expertise in Active Directory, Microsoft Remote Desktop Services (RDP), and OS X operating systems.
Technical Skills and Competencies
Victor Roman possesses a strong skill set in technical support, application support, computer repair, and laptop troubleshooting. His experience includes working with Active Directory and Microsoft Remote Desktop Services (RDP), which are essential for managing user access and remote connections. Additionally, he is skilled in OS X operating systems, enabling him to assist users across various platforms effectively.