Luis F. Fernandez
About Luis F. Fernandez
Luis F. Fernandez is a Customer Success Manager at Clover Health, where he has worked since 2020. He has a diverse background in customer communications and sales, with previous roles at Coventry Health Care, DISH Network, New Century Health, and US Health Advisors.
Work at Clover Health
Luis F. Fernandez has been employed at Clover Health as a Customer Success Manager since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that clients receive the necessary support and resources. His experience in customer success is aimed at improving client relationships and driving engagement with Clover Health's services.
Previous Experience in Healthcare
Prior to his current position, Luis worked at Coventry Health Care in various roles. He served as a Customer Communications Associate from 2008 to 2012, where he managed customer inquiries and communications. He later transitioned to the role of Appeals Coordinator for a brief period in 2012, focusing on the appeals process within the healthcare system. His experience at Coventry Health Care provided him with a solid foundation in customer service within the healthcare industry.
Sales and Account Management Experience
Luis has also held positions outside of healthcare that contributed to his professional development. He worked at DISH Network as an Inside Sales Account Executive from 2019 to 2020, where he was responsible for managing sales accounts and driving revenue. Additionally, he served as a Licensed Health and Life Agent at US Health Advisors from 2018 to 2019, which involved advising clients on health and life insurance options.
Education and Expertise
Luis F. Fernandez earned a Bachelor of Science degree in Criminal Justice from Florida International University, where he studied from 2005 to 2010. His educational background has equipped him with analytical and problem-solving skills that are applicable in his roles within customer success and healthcare management.
Career Progression
Luis's career trajectory includes significant roles in healthcare and sales. After his initial tenure at Coventry Health Care, he transitioned to New Century Health as a Provider Network Manager from 2013 to 2018, where he managed provider relationships and network operations. This diverse experience has contributed to his comprehensive understanding of customer needs and operational efficiency in the healthcare sector.