Stephanie Negrin
About Stephanie Negrin
Stephanie Negrin is a Senior Grievance Representative with a background in Diagnostic Medical Sonography. She specializes in resolving customer complaints and ensuring vendor service quality, while also auditing grievance cases for compliance with CMS guidelines.
Work at Clover Health
Stephanie Negrin has been employed at Clover Health since 2017, currently holding the position of Senior Grievance Representative. In this role, she collaborates with company vendors to address customer complaints and ensure high-quality service delivery. Her responsibilities include reviewing and auditing grievance cases to maintain compliance with Centers for Medicare & Medicaid Services (CMS) guidelines. Prior to her current position, she served as a Customer Experience Coordinator at Clover Health for six months in 2016.
Education and Expertise
Stephanie Negrin studied at Eastern International College, where she achieved a degree in Diagnostic Medical Sonography/Sonographer and Ultrasound Technician. This educational background provides her with a strong foundation in medical imaging and patient care, which complements her current role in customer service and grievance resolution.
Background
Before joining Clover Health, Stephanie worked at CleanNet USA Commercial Cleaning Services as a Quality Assurance Specialist from 2015 to 2016. During her time there, she focused on maintaining service quality and ensuring compliance with industry standards. Her experience in quality assurance has contributed to her current role in grievance management.
Achievements in Customer Service
In her role as Senior Grievance Representative at Clover Health, Stephanie Negrin facilitates proactive solutions by collecting and analyzing quality data. This analysis is aimed at improving customer service outcomes. Her work in grievance resolution plays a crucial role in enhancing the overall customer experience within the organization.