Gina Mercado
About Gina Mercado
Gina Mercado serves as the Sr. Director of Customer Experience at Clover Imaging Group, where she has worked since 2015. With a strong background in operations management and logistics, she has held various roles in the environmental services industry, emphasizing customer experience enhancement.
Work at Clover Imaging Group
Gina Mercado has served as the Sr. Director of Customer Experience at Clover Imaging Group since 2015. In this role, she focuses on enhancing customer satisfaction and streamlining processes to improve overall service delivery. Her tenure at Clover Imaging Group spans nine years, during which she has contributed to the company's commitment to operational excellence. Previously, she held the position of Director of Account Operations for one month in 2015, where she was involved in managing client relationships and operational strategies.
Previous Experience at LagasseSweet
Before joining Clover Imaging Group, Gina Mercado worked at LagasseSweet in various roles. She began as a Bids & Contract Specialist from 2011 to 2012, where she handled contract negotiations and bid management. Following this, she served as Supply Chain Manager for nine months in 2012, overseeing logistics and inventory processes. From 2013 to 2015, she held the position of Assistant Category Manager, focusing on product selection and market analysis. Her diverse experience at LagasseSweet contributed to her expertise in operations management.
Education and Expertise
Gina Mercado studied at Northeastern Illinois University, where she developed a foundation for her career in operations and customer experience. She possesses expertise in logistics management and inventory management, which are critical for enhancing operational efficiency. Her strong background in the environmental services industry further supports her focus on improving customer experience through effective process management.
Background in Operations Management
Gina Mercado has a proven track record in operations management, demonstrating leadership in streamlining processes across her roles. Her experience in both Clover Imaging Group and LagasseSweet highlights her ability to implement effective strategies that enhance operational performance. Her focus on improving customer experience is a key aspect of her professional background, reflecting her commitment to service excellence.