Taylor Nash
About Taylor Nash
Taylor Nash is a Customer Experience Program Manager at Cloverleaf, where they focus on enhancing customer engagement and optimizing organizational efficiency. An artist at heart, Taylor also has a background in various roles at DePaul University and experience in creative expression through painting and illustrating.
Current Role at Cloverleaf
Taylor Nash currently serves as the Customer Experience Program Manager at Cloverleaf, a position held since 2024. In this role, Taylor is responsible for creating and maintaining help center content, release notes, and educational materials aimed at enhancing customer experience. Additionally, Taylor collaborates on synthesizing customer insights to inform strategic decision-making within the organization. As a feature evangelist, Taylor focuses on optimizing organizational efficiency to improve product understanding among users.
Previous Experience at Cloverleaf
Prior to the current role, Taylor Nash worked at Cloverleaf as a Customer Experience Operations Specialist from 2022 to 2024. During this two-year tenure, Taylor contributed to various customer experience initiatives and supported operational functions to enhance service delivery. This experience laid the groundwork for Taylor's current responsibilities in program management.
Education and Expertise
Taylor Nash studied at DePaul University, where a Bachelor of Science in Business Management with a focus on Entrepreneurship was achieved from 2016 to 2019. Prior to that, Taylor completed high school at Olentangy Liberty High School, earning a High School Diploma from 2012 to 2016. This educational background provides a foundation for Taylor's roles in customer experience and program management.
Professional Background
Taylor Nash has a diverse professional background, including various roles at DePaul University. Taylor served as a Workforce Training Coordinator from 2021 to 2022, a Student Success Coach for five months in 2019, and an Orientation Coordinator from 2017 to 2018. Additionally, Taylor worked as a Marketing Intern at Roompact for two months in 2019. These experiences contributed to Taylor's skills in customer engagement and program management.
Creative Interests and Personal Pursuits
In addition to professional responsibilities, Taylor Nash is an artist at heart, engaging in painting, illustrating, and other forms of creative expression. Taylor is also a dedicated triathlete, consistently seeking to push physical and mental limits through participation in endurance sports.