Cam Turnbow
About Cam Turnbow
Cam Turnbow is a Senior Team Lead in Customer Success at Clozd, where he has worked since 2023. He holds a Bachelor of Science from Utah State University and an MBA from the University of Utah, and has extensive experience in customer success and consulting roles.
Current Role at Clozd
Cam Turnbow serves as the Senior Team Lead for Customer Success at Clozd, a position he has held since 2023. In this role, he is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. His leadership involves mentoring program managers within the win-loss program, contributing to the overall effectiveness of customer engagement strategies.
Previous Experience at Instructure
Prior to his current role, Cam Turnbow worked at Instructure for a total of three years in various capacities. He began as a Customer Success Manager from 2016 to 2017, followed by a promotion to Project Manager for Customer Success Operations, where he worked from 2017 to 2018. He later served as Manager of Customer Success Operations for a brief period in 2018. His experience at Instructure focused on enhancing customer satisfaction and operational efficiency.
Educational Background
Cam Turnbow holds a Bachelor of Science (B.S.) degree from Utah State University. He further advanced his education by obtaining a Master of Business Administration (MBA) from the University of Utah's David Eccles School of Business, completing his studies in 2018. His academic background provides a strong foundation for his roles in customer success and project management.
Experience in Win-Loss Analysis
Cam Turnbow has conducted over 2,000 win-loss interviews, showcasing his expertise in analyzing customer feedback and competitive positioning. He has led win-loss programs for notable companies such as Morningstar, Salesforce, and VMware. This experience highlights his ability to derive actionable insights that inform business strategies and improve customer engagement.
Career Development and Mentorship
Throughout his career, Cam Turnbow has demonstrated a commitment to professional development and mentorship. At Clozd, he leads and mentors win-loss program managers, sharing his knowledge and experience to enhance their skills. His focus on leadership and guidance contributes to the growth of the customer success team and the overall success of the organization.