Sam Simpson
About Sam Simpson
Sam Simpson is a Customer Service Supervisor at Wizards of the Coast, where he has worked since 2015. He previously held positions as a Senior T2 Customer Service Representative and Customer Service Team Lead at the same company, accumulating a total of 13 years of experience in customer service roles.
Current Role at Wizards of the Coast
Sam Simpson serves as a Customer Service Supervisor at Wizards of the Coast, a position held since 2015. In this role, he oversees customer service operations and ensures that the team meets the needs of customers effectively. His tenure in this position has contributed to the enhancement of customer support strategies within the organization.
Previous Experience at Wizards of the Coast
Prior to his current role, Sam Simpson worked at Wizards of the Coast in various capacities. He was a Senior T2 Customer Service Representative from 2004 to 2011, where he gained extensive experience in handling customer inquiries and issues. Following this, he served as a Customer Service Team Lead from 2011 to 2015, where he managed a team and improved service delivery.
Educational Background
Sam Simpson completed his education at Bothell Senior High School. This foundational education provided him with the skills necessary to pursue a career in customer service and management.
Career Timeline
Sam Simpson's career at Wizards of the Coast spans over 19 years, starting in 2004. His progression from a Senior T2 Customer Service Representative to a Customer Service Supervisor reflects his commitment to the organization and his development within the customer service field.