Tara Montoya
About Tara Montoya
Tara Montoya serves as the Senior Manager of Retail and Channel Development at Wizards of the Coast, where she has worked since 2020. With a career spanning over two decades at the company, she has held various roles that contributed to significant growth and customer satisfaction in the retail sector.
Current Role at Wizards of the Coast
Tara Montoya serves as the Senior Manager of Retail and Channel Development at Wizards of the Coast, a position she has held since 2020. In this role, she focuses on enhancing retail strategies and channel partnerships to drive business growth. Her leadership is instrumental in managing initiatives that support the company's retail operations and customer engagement efforts.
Previous Experience at Wizards of the Coast
Tara Montoya has extensive experience at Wizards of the Coast, having held various roles since 2000. She began as a Direct Sales Representative and progressed through several positions, including Customer Marketing Specialist, WPN Outreach Team Lead, and Retail Support Manager. Her tenure includes significant contributions to the company's retail development and distribution strategies.
Education and Professional Development
Tara Montoya studied Office Systems Administration at Brigham Young University - Idaho, where she earned an Associate's degree from 1998 to 2000. She furthered her education at BYU-Pathway Worldwide, completing refresher classes in preparation for Bachelor degree studies in 2022. This educational background supports her professional expertise in retail and channel development.
Achievements in Retail Development
Throughout her career at Wizards of the Coast, Tara Montoya has achieved notable results in retail development. She enhanced customer success tools, leading to a 51% growth in Premium designated stores. Additionally, she managed a support team that achieved a 99% response rate within 8 business hours and implemented a new team structure to improve efficiency.
Impact on Business Growth
Tara Montoya has played a key role in driving business growth at Wizards of the Coast. She led her team to achieve a 45% growth in the Direct-to-Consumer (DTC) business within a year. Furthermore, she developed strategies for the Middle Market sales channel, addressing significant business challenges and enhancing overall performance.