Kristin Riviello
About Kristin Riviello
Kristin Riviello is an Account Relationship Manager at CobbleStone Software, where she has worked since 2022. She has a diverse background in customer service and management, including previous roles at LUSH Fresh Handmade Cosmetics and experience as a writer.
Current Role at CobbleStone Software
Kristin Riviello serves as an Account Relationship Manager at CobbleStone Software, a position she has held since 2022. In this role, she is responsible for coordinating account transfer meetings that involve sales representatives, account managers, and clients. This ensures smooth transitions for clients and maintains high standards of client service. Kristin focuses on delivering exceptional client service and works to uphold high client satisfaction on a daily basis.
Previous Experience at CobbleStone Software
Prior to her current role, Kristin worked at CobbleStone Software as a Customer Success Representative from 2019 to 2022. During her three years in this position, she contributed to enhancing customer satisfaction and supported clients in navigating the company's software solutions. Her experience in this role laid the foundation for her current responsibilities in account management.
Career at LUSH Fresh Handmade Cosmetics
Kristin Riviello held various positions at LUSH Fresh Handmade Cosmetics North America from 2011 to 2019. She began as a Floor Lead and progressed to Manager In Training, Shop Manager, and Operations Support Manager. In these roles, she was involved in managing store operations, training staff, and supporting sales initiatives. Her experience at LUSH provided her with a strong background in customer service and team management.
Educational Background
Kristin studied at Full Sail University, where she focused on Show Production & Touring. She completed her Associate degree in this field from 2008 to 2009. This educational background equipped her with skills relevant to project management and team coordination, which she applies in her current role.
Writing Experience
Kristin has experience as a part-time writer for SHUT UP! Magazine from 2006 to 2008. During her two years with the publication, she contributed to various articles, enhancing her communication skills and understanding of audience engagement. This experience complements her current role in client relations, where effective communication is essential.