Amanda Azambuja
About Amanda Azambuja
Amanda Azambuja serves as Customer Support for Latin America at Coda Payments, where she translates marketing materials and leads training sessions for customer service teams. With a background in international relations and extensive experience in customer service, she manages support across various social media platforms tailored to the Latin American market.
Work at Coda Payments
Currently, Amanda Azambuja serves as Customer Support for Latin America at Coda Payments. In this role, she provides customer service across various social media platforms, including Facebook, WhatsApp, Zendesk, Skype, and Instagram. Amanda also assists the Marketing team by translating online materials into Portuguese and Spanish for social media platforms. She leads training sessions for all Customer Service teams and presents to company employees, including Analysts and the CEO. Additionally, she creates and presents daily reports on Customer Service KPIs for Latin America to Directors and Managers.
Previous Employment Experience
Amanda has a diverse work history in customer service and analysis. She worked as a Customer Service Analyst at Rappi from 2018 to 2019, where she focused on customer support. Following that, she served as a Collections Analyst at Accenture from 2019 to 2020. Prior to these roles, she was employed by FedEx as a Bilingual Customer Service Analyst from 2017 to 2018. Each position contributed to her expertise in customer service and support across various sectors.
Education and Expertise
Amanda Azambuja has a strong educational background. She studied at Universidade Anhembi Morumbi, focusing on Business and achieving a degree in International Relations from 2013 to 2016. Additionally, she attended Universidade de São Paulo, where she completed an Advanced Course in International Negotiations and Training in International Negotiations in 2015. She also studied at CompuClass, earning a certification in Excel, and at Saint Paul Escola de Negócios, where she achieved a Finance Specialization in 2020. Furthermore, she obtained a Diploma in International Business and Global Economy from ILSC Education Group in 2014.
Training and Development Initiatives
Amanda has developed and implemented talent development programs specifically aimed at mentoring and coaching within the Customer Service area in Latin America. Her focus on training and development enhances the skills and performance of customer service teams, ensuring high-quality support for clients in the region.